You’re Not In Control of Your Credit Card Payments
12th November 2007 by Simon
Hosting company 1&1 have been taking money from my credit card on a monthly basis, despite me having cancelled the hosting agreement on 7 Sept.
I’ve had mail back and forth with them about it , but it’s all gone quiet and the money is still being withdrawn.
Not only is their service the worst hosting I have ever encountered, but they now appear to have the most inept billing department - unless it their policy to continue to take money from people who have cancelled their contract. Wouldn’t be a bad way to get rich - if it wasn’t morally bankrupt.
This is the amazing bit - You Can’t Stop Credit Card Payment
I called the credit card company today to get them to stop paying 1&1 - and guess what? You cannot get payments made from your credit card stopped. You have to pass it over to the credit card’s dispute department and they’ll talk it over with the company.
I’m amazed at how open to abuse this is. There’s no problem stopping direct debit payments, but with credit cards, you’re at the mercy of the credit card company and the company taking the money out of your account.
Beware of signing up with Credit Card payment - near impossible on the Internet - you are not in control.
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Simon, I’ve had the same problem with one of my credit cards, the only quick answer i found was to report the card lost, that way all existing regular payments are cancelled. Just a thought. P
Like your thinking.
Sadly, in this circumstance I can’t use it as it’s only one of the many payments the card has that I want to cancel. But I may report to it if I get desperate!
simon what about tipping the post on martin lewis?
Martin@moneysavingexpert.com