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"You won't win silver medals at the Olympic Games unless you're the very, very best." - Brendan Foster, BBC1 (source:Colemanballs, Private Eye)

I received my Xbox Live UK beta (XBL) bits through before xmas and played it furiously - then xmas happened. I came back to XBL today and couldn’t remember my password, even after trying many different combinations.

I called the offifical Microsoft support line and the people I spoke to did not have a record of anyone calling before who had forgotten their password and they didn’t know how to reset it.

After some digging around I found the answer.

Start your Xbox without a disk in it, navigate to the Xbox Live setup screen, go to the password section and enter what you think is the password. If incorrect, it will display a message and give you the option of OK or Reset. Click Reset and it will ask you for the last four digits on the credit card you’ve registered with XBL. If correct, you can then enter your own new password.

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20 Responses to “Resetting your XBox Live password”

  1. on 30 Jul 2003 at 10:21 pm jeff gustoff

    i turned on the parental control unit on but now i forgot the password i was just wondering if you know how you would reset that so i can play games again

  2. on 30 Jul 2003 at 10:44 pm Simon Perry

    Jeff - I don’t know if this will reset the parental controls of your Xbox, make it quietly explode, or do nothing what so ever, but it’s mentioned on quite a few sites, including pinkpiggies

    Reset parental controls:
    Go to “Settings” and highlight the “Parental Control” option. Then, press X, Y, L, X at the passcode screen to reset the parental control setting to the default value.

    Did it work?

  3. on 31 Aug 2003 at 6:58 pm Steve

    Simon,

    I just bought an xbox from ebay, and it was configured with parental controls. I used the method above (X, Y, L, X) and it let me in to disable the password…

    Thanks!

    -Steve

  4. on 04 Oct 2003 at 11:04 pm dre

    i tried to reset my parental code but wouldn’t work.

  5. on 05 Nov 2003 at 10:07 pm Rix

    Hi I have A broblem. I use parental controls. But my lil’ brother tried the combination and now he knows that password. When I change that password then he trie again. I need something hard combination. I need help.

  6. on 09 Nov 2003 at 9:26 pm Chris

    try XLYR

  7. on 09 Nov 2003 at 9:26 pm Chris

    try XLYR

  8. on 24 Nov 2003 at 7:21 pm Eccentric Tester

    Thanks for the info.

    XYLX resets it in the parental control screen.

    X, Y, L (means left trigger by the way), X

  9. on 13 Feb 2004 at 4:19 am bodaggit

    Thanks for the help on the parental password.

  10. on 06 Jul 2004 at 5:06 am chrisz

    pls try to help me. i forgot the 4 char. of parental control of my XBOX. how can i reset it so that i can play again my XBOX.
    thanks…
    reply ASAP.

    chris

  11. on 22 Jul 2007 at 5:48 pm Marc323909

    hi i have forgot my xbox live pass code please can someone help me
    please send me a reply
    flameboy323@hotmail.com

  12. on 09 Dec 2007 at 5:16 pm vincent

    I FORGOT MY PASSCODE HELP ME!!!

  13. on 12 Dec 2007 at 3:22 pm Jon

    Guy’s… Anyone who is wishing to reset their Xbox Live passcode should simply delete their profile and recover it again. Check the Microsoft Knowledge Base article below for detailed instructions.

    PS: Anyone trying hijack someone’s account, doing this won’t work don’t bother trying.

    http://support.microsoft.com/kb/911199

  14. on 28 Apr 2008 at 9:24 pm DPLAZ94

    i forgot my password for x box live so i wont to now it agen but i dont remember it but i do know some things about my acount

  15. on 30 Apr 2008 at 10:23 pm Tyler

    How do u delete your profile

  16. on 03 Jul 2008 at 10:07 am shlong kong

    thanx for the useless info i cudnt even get to the parental control from ure steps

  17. on 25 Jul 2008 at 3:36 pm cov

    i got hacked from my email (hotmail) and now i cant change my xbox live ID (my hotmail). No’1s hacked my xbl but only my hotmail, how do i change my xbl ID with out a password to change ?

  18. on 04 Aug 2008 at 10:39 pm Jake

    I forgot my password to my account and need to delete it or reset it-what do i do??

  19. on 12 Aug 2008 at 1:31 am Manuel

    some one please help i want to go play phantasy star online in first xbox but i forgot the password i put for it its my gamertag password but my membership for xbox live ran out i try to guess but i cant i know i could still play the game w/o membership can some one help me change the password i really need help!!!! someone answer asap please really need it

  20. on 22 Aug 2008 at 8:51 pm Jake B

    I have my original Xbox and my subscription has ended on my XBL account. When I go to access my account it says that I have to read important mail before I can sign in. I press OK, and then it says there are no messages for you to read. Then it returns me to the main menu. What’s up with that?

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