QueueBuster - Innovation from BT: shock, horror
7th June 2004 by Simon
Wow, I’m in a slight state of shock.
I called BT today to sort out a query and got a “We’re really busy … long queue … blah, blah, blah” message from them as normal, but then the automated attendant informed me that I put in a phone number that they could call me back on. Slightly surprised at what appeared to be customer service from BT I entered my mobile number.
Shock Horror! Within a couple of minutes my mobile was ringing to help me out. The operator told me that QueueBuster (QB as I’m sure it’s know as in the trade) was only recently introduced and is currently used when it gets really busy at their end.
What is the world coming to? - BT providing customer services. The very foundations of the UK infrastructure are shaking.
It feels very strange to type this but here goes … Well done BT.
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