BT Light user scheme/scam
29th June 2004 by Simon
BT has recently pushed one of my home phone lines on their Option 1 call plan, which is now costing me considerably more money than previously.
I called them today to transfer it back to something less expensive, their Light user scheme, where you are rebated if few calls are made. I learnt that if you have more than one phone line in the house you don’t qualify for it. What a strange business BT is. If I pay them more money by having a multiple phone lines, I can’t qualify for a discount I was previously entitled to.
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